FAQs

 

REFUND & EXCHANGE POLICY

Unhappy with your purchase? Please review our Exchanges, Returns and Refunds policies and email hello@myfamily-thebook.com. Please include your order number.

Our team will be in touch with the next steps.

EXCHANGES

Exchanges may only be arranged for damaged or faulty orders.

In the unfortunate event your order is damaged or faulty, please email hello@myfamily-thebook.com within 7 days of receiving your order.

RETURNS & REFUNDS

We only accept returns if items have been damaged or incorrectly dispatched.
We will not accept returns for any other reason, including change of mind.

Returned items must be returned as new, within 14 days of purchase. We will not accept damaged items or items without the original order number and receipt.

Refunds will be made within 14 working days of the items being returned and received by There There Co. The refund will be credited to the account used at time of purchase.

We are unable to refund delivery costs. Return mail and resend costs are the responsibility of the customer and will be deducted from the refund amount.

For returns, please email hello@myfamily-thebook.com


FAQs

Where can I buy My family doesn’t look like your family?

You’ve come to the right place! We currently sell directly online via myfamily-thebook.com

Head over to the shopping cart, select one of our secure payment options and your purchase will be shipped anywhere within Australia for a flat shipping fee of $5.00.

For bulk orders of 10 items or more, please contact hello@myfamily-thebook.com
For wholesale retail orders, please contact hello@myfamily-thebook.com

Which payment options are available?

We currently accept debit or credit card payment (Visa or Mastercard).
You can also pay using your Paypal account.

Which currency will I be charged in?

All prices are in Australian dollars.

For international orders and delivery, please contact
hello@myfamily-thebook.com

Do you ship overseas?

We currently operate in Australia.

All international orders will incur international delivery fees and may incur local customs fees or duties. For international orders and delivery quotes, please contact hello@myfamily-thebook.com

How much is postage?

We charge a flat shipping fee of $5.00 to anywhere in Australia.

How long will my order take to arrive?

We ship using standard Australian postage. Typical shipping times are 3-5 working days to all Australian capital cities and longer to regional cities.

My book has arrived...but there’s a problem.

Please review our exchange, refund and returns policies and email hello@myfamily-thebook.com, including your order number. Our team will be in touch with the next steps.

Help! My order hasn’t arrived.

Please contact hello@myfamily-thebook.com and we will do our best to help locate your order.

There There Co. is under no obligation to replace or refund orders misplaced due to incorrect or insufficient shipping details, or items shown as successfully delivered by the postage provider.

Any orders returned to There There Co. will require an additional delivery charge of $5.00 to be redirected or resent.

If There There Co. is at fault for the error, a replacement copy will be sent.

How long will my refund take to process?

Refunds will be made within 14 working days of the items being returned and received by There There Co. The refund will be credited to the account used at time of purchase.

Can I use the illustrations from the book?

We know, Go Suga is awesome right? Any usage and reproduction questions or permissions must be directed to the publisher, There There Co. via hello@myfamily-thebook.com

My family doesn’t look like your family
Copyright © 2019 Tenielle Stoltenkamp.
The moral right of the author has been asserted.

This book is copyright. Apart from any fair dealing for the purpose of private study, research or review, no part of this publication may be reproduced, stored in a retrieval system, transmitted or circulated in any form or by any means, without written permission from There There Co.

All rights reserved.

What is your Privacy Policy?

We are committed to protecting your privacy when handling your personal information. We consider all information you share with us private and confidential. At no point will we share, rent or sell your personal information without your consent.

There There Co. handles personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws.

Privacy Policy >

I have another question…

Something we missed? Please contact us and we’ll gladly answer any other questions.


STOCKISTS & BULK ORDERS

I’m a retailer and I’d like to place an order.

We’re excited to hear from you! Wholesale orders can be made directly from There There Co.
Please contact hello@myfamily-thebook.com

I’d like to make a bulk order.

Wow! Thanks for the support!
For bulk orders of 10 items or more, please contact hello@myfamily-thebook.com